REFUND POLICY

It is very important for us at Jonna Jinton Sweden that you as a customer feel 100% satisfied with your purchase. If you are not completely satisfied with the purchase, you have the opportunity to return the product (s) without any questions from us.

1. RETURNS

1.1. When purchasing products on the Website, the Customer has a 14-day withdrawal period. This means that the Customer has the right to cancel the purchase by notifying Jonna Jinton Sweden accordingly within 14 days from when the Customer or their representative received the product ordered (withdrawal period). 

1.2. If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Jonna Jinton Sweden was notified of the withdrawal. The product shall be sent in its original condition, well packaged, preferably in the original package. The Customer shall register their return by email to art@jonnajinton.se .The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. After registration the Customer will receive an email containing instructions and address details for sending back the package.

1.3. The Customer is responsible for the transport risk and shipping cost for the return. Please note that the return must be sent as a traceable shipment. Jonna Jinton Sweden suggest the Customer to save the tracking number and proof of postage until Jonna Jinton Sweden has received the return. 

1.4. As soon as the return reaches Jonna Jinton Sweden’s warehouse, and has been processed, Jonna Jinton Sweden will make a refund to the customer. All refunds will be made using the same method of payment the customer used to purchase the product(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

1.5. If the Costumer want to do an exchange of the product(s), it is processed as a return, i.e, the customer sends the product(s) back to Jonna Jinton Sweden, as set forth in 1.1 to 1.4. The Customer can then make a new order.

1.6. Jonna Jinton Sweden can not offer the right of return or exchange of custom/personalized made orders.

1.7. Additional non-returnable items:

Gift cards
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

2. WARRANTY AND COMPLAINTS

2.1. The Customer have to make a complaint of a defective Product to Jonna Jinton Sweden within a reasonable time after the defect was discovered. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his/her right to make a complaint, provided that no warranty states otherwise. 

2.2. The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered, shall contact Jonna Jinton Sweden, as soon as possible after discovering the defect, via email to art@jonnajinton.se


3. CHANGES TO THE RETURN POLICY

Jonna Jinton Sweden may make changes to the Return Policy from time to time. When these changes are made, Jonna Jinton Sweden will make a new copy of the Return Policy available on its website.

Your continued use of our website after any changes to the Return Policy means you accept the changes.

3. CONTACT INFORMATION

Communication between the Customer and Jonna Jinton Sweden, occurs via e-mail, or by ordinary mail as follows:

Jonna Jinton Sweden
E-mail: art@jonnajinton.se
Address: Jonna Jinton Sweden               
Grundtjärn 210, 880 37 Junsele, Sweden

 

Return Policy last updated 2019-12-06